Responsible Gambling
This page explains how to play responsibly on Good Mates Play (goodmatesplay.com), including cool-off/self-exclusion options and New Zealand support services.
Important note about our games
- Good Mates Play offers simulated gambling-style games for entertainment only.
- No real-money gambling: virtual coins/credits have no cash value and cannot be withdrawn or exchanged for real money.
- For adults: our services are intended for users aged 18+.
Play responsibly
Stay in control
- Set time limits and take regular breaks.
- Avoid playing when stressed, tired, or upset.
- Keep play separate from work, study, and sleep.
Know the signs
- Playing longer than intended or hiding play.
- Chasing losses (even in simulated play).
- Feeling anxious or irritable when not playing.
Cool-off and self-exclusion
If you need a break, you can restrict access to your account.
- Cool-off: request a temporary lock (e.g., from 24 hours to several weeks).
- Self-exclusion: request a longer lock (including indefinite) to prevent login and gameplay.
- How to request: contact us at contact@goodmatesplay.com or call +64 9 889 4372. We may ask you to verify account ownership.
Please also consider device/app controls (screen time limits, app blocking, or removing the app) to support your break.
Get help in New Zealand
Gambling Helpline NZ: 0800 654 655 or text 8006. Website: gamblinghelpline.co.nz
Immediate danger: call 111.
Free call/text support (NZ): 1737 (talk to a trained counsellor).
Lifeline: 0800 543 354
Suicide Crisis Helpline: 0508 TAUTOKO (0508 828 865)
Regulator information (NZ): Department of Internal Affairs – Gambling: dia.govt.nz/Gambling