Privacy Policy

Last updated: 23 March 2026. This policy explains how Good Mates Play Limited ("we", "us") collects, uses and shares personal information when you use goodmatesplay.com (the "Service"). We comply with the New Zealand Privacy Act 2020 (including the Information Privacy Principles).

Information we collect

  • Account & profile: email, username, password (hashed), preferences, support messages.
  • Age-gate / verification signals: date of birth or age confirmation; we may request additional verification (e.g., ID check) where required to enforce age rules and prevent misuse.
  • Usage & device: IP address, device identifiers, browser/app info, pages/events, timestamps, approximate location (from IP).
  • Payments: where applicable, payment status and transaction identifiers from payment providers (we do not store full card numbers).
  • Cookies & similar tech: to keep you signed in, remember settings, and measure performance/ads.

How we use your information

  • Provide and secure the Service, create and manage accounts, and authenticate logins.
  • Enforce our age restrictions and detect fraud, abuse, and automated/bot activity.
  • Customer support, service messages, and responding to requests.
  • Analytics and product improvement (e.g., feature performance, error monitoring).
  • Advertising measurement (e.g., attributing installs/visits, limiting frequency, reporting). Where required, we rely on your consent for non-essential cookies.
  • Meet legal obligations and protect our rights and users.

Sharing and disclosures

We share information only as needed for the purposes above, including with:

  • Service providers (hosting, analytics, customer support tools, email delivery, security, payment processors, verification providers).
  • Advertising/measurement partners (to measure campaigns and prevent fraud).
  • Authorities or others when required or permitted by law, or to protect safety and rights.
  • Corporate transactions (e.g., merger or sale) with appropriate protections.

We do not sell personal information in exchange for money.

International transfers

Some providers may process data outside New Zealand. We take reasonable steps to ensure overseas recipients protect information in a way that provides comparable safeguards to the Privacy Act 2020 (e.g., contracts and security controls).

Retention and security

We keep personal information only as long as needed for the purposes described, including legal, accounting, and fraud-prevention needs, then securely delete or de-identify it. We use reasonable safeguards (access controls, encryption in transit, monitoring), but no system is 100% secure.

Your rights (NZ)

  • Request access to personal information we hold about you.
  • Request correction of your information (or ask us to attach a statement if we do not agree).
  • Withdraw consent for non-essential cookies/marketing where applicable (browser/device settings may apply).

We may need to verify your identity before responding. We aim to respond within a reasonable timeframe as required by law.

If you are not satisfied, you can contact the Office of the Privacy Commissioner (New Zealand).

Children

The Service is intended for people aged 18+. If you believe a minor has provided personal information, contact us so we can take appropriate action.