Age Verification Policy

1) Minimum age (18+)

You must be at least 18 years old to access or use Good Mates Play. In New Zealand, 18 is the legal age for most forms of gambling. While our products are social-casino style entertainment (virtual currency with no cash-out), we apply an 18+ standard due to gambling-like content and harm-minimisation practices.

2) Age-gating flow

• Before creating an account and/or accessing certain features, you may be asked to confirm you are 18+ and provide your date of birth.
• We may use technical measures (e.g., cookies or local storage) to remember your age-gate choice and to prevent repeated prompts.
• We may require additional age verification at sign-up, during account reviews, when account details change, or where we have concerns about age accuracy.

3) Checks we may perform

To confirm age and identity, we may request or use (where permitted by law):

• Government-issued photo ID (e.g., NZ driver licence or passport) and, if needed, proof of address.
• A selfie or liveness check to match you to your ID.
• Third-party age/identity verification services and basic database checks (e.g., consistency checks on name/DOB/address).
• Risk and fraud signals (e.g., unusual device, duplicate accounts, or mismatched details).

4) If a user is underage or suspected underage

• We may restrict access, suspend the account, or require verification before further use.
• If we confirm you are under 18, we will close the account and block further access until you are 18.
• We may remove or reset virtual items/credits associated with an underage account and take steps to prevent re-registration.
• We retain limited records where necessary for legal compliance, security, fraud prevention, and audit purposes, and otherwise handle personal information in line with our privacy practices.

5) Correcting details and appeals

If you believe you were incorrectly restricted (for example, a typing error in your date of birth), you can request a review:

• Email contact@goodmatesplay.com from the email on your account and include your username and the issue.
• We may ask for documents listed above to confirm your age. If approved, we will correct your details and restore access where appropriate.
• If you are under 18, we cannot reinstate access until you reach 18.

6) Contact